handled with care
and clarity.
This Privacy Policy explains how IT Support Experts Pty Ltd collects, uses, stores, and discloses personal information when you interact with our website, request services, or communicate with our team.
1. Who We Are
IT Support Experts Pty Ltd (“ITSE”, “we”, “our”, or “us”) is committed to protecting the privacy of personal information. We recognise the importance of handling personal information responsibly and taking reasonable steps to safeguard it.
2. What Information We Collect
Depending on how you interact with us, we may collect personal and business-related information such as:
- Name, company name, email address, and phone number
- Service enquiry details and communication records
- Technical information relevant to support or consulting requests
- Website usage data, IP address, browser type, and interaction data
3. How We Collect Information
We collect information directly from you when you submit a contact form, request services, email or call our team, or otherwise engage with us. We may also collect limited technical data automatically through cookies, analytics tools, and website logs.
4. Why We Collect Information
We collect information where reasonably necessary to operate our business and deliver services, including to:
- Respond to enquiries and provide requested information
- Deliver IT consulting, support, licensing, or related services
- Manage service communications, quotations, and project activity
- Improve our website, systems, and customer experience
- Maintain security, monitor misuse, and support legal or compliance obligations
5. Disclosure of Personal Information
We may disclose personal information to trusted third-party providers, technology partners, cloud platforms, payment or hosting providers, and professional advisers where reasonably required to operate our business or deliver services. We may also disclose information where required or authorised by law.
6. Data Security
IT Support Experts takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While no system can guarantee absolute security, we work to maintain appropriate safeguards aligned with the nature of the information held.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand visitor behaviour, improve site functionality, and support performance optimisation. You can manage or disable cookies through your browser settings, although some website functionality may be affected.
8. Access and Correction
You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before processing such requests.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites, and you should review their policies separately.
10. Changes to This Policy
We may revise this Privacy Policy from time to time. Any updated version will be published on this page together with the revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
IT Support Experts Pty Ltd
Suite 597, 585 Little Collins Street
Melbourne VIC 3000
Email: info@support.itse.com.au
Phone: (03) 7023 7422